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iTravel Solutions, formerly know as AirDepartment.com is owned by The Halomar Corporation dba The
Target Companies. For more the 25 years, since 1978, The Target Companies have been providing excellent
customer service to thousands of travelers, including skiers, golfers and many others. We have taken care
of travel and accommodations for US Federal Agencies during the Olympics. We've provided white glove service
to numerous corporations and their VIP clients as they travel to destinations & events all over the world.
We pride ourselves on giving this same 5-star customer service to a family of four traveling to your resort.
Originally running ski shuttles in the New England area, the Target Companies grew to include a Sports
Adventure division, which plans custom travel packages and solves event logistical dilemmas and Target
Travel our in-house travel agency. Following in our passion of snow sports Target Travel became the air
provider for ski resorts owned and operated by Intrawest in the early 1980’s. Guests would call their
desired resort and book their lodging over the phone with the lodge’s reservation agent. If the guest
desired airfare the agent would simply transfer the call directly to the Target Travel office in Boston.
This was the beginning of AirDepartment, a service for the hotelier to provide a solution for all of their
customers needs.
With the rapid advances in technology and the advent of the internet, AirDepartment grew to an online air
reservation system, allowing the hotelier to make reservations from their location via an html online
connection to our live airfare inventory. This gave our hotelier partner’s greater control over their
clients; they became a full service call center able to meet all their travelers’ needs at a minimal cost
with no additional staff or staff training. Our clients were able to save on overhead by not needing to
hire travel agents, increase revenue by booking more guests on the first call and drive their loyalty by
making it easy to plan and book a guests entire vacation package.
As technology progressed new online options emerge in the world of booking travel. No longer were travelers
limited to the traditional brick and mortar agency. A traveler could go online and research where they
wanted to go and search for the best price from different suppliers like Expedia and Orbitz. With the
advent of the web-based travel agencies, hoteliers saw their RevPAR drop. Brand loyalty eroded and savings
became the driving factor for where someone would book. The hotelier lost control.
Feeling the pain of lost revenue and brand loyalty the large chains were able invest heavily in adding
dynamic packaging to win back their direct customers. In 2005 AirDepartment became an Air-Inclusive Dynamic
Package Provider, offering a level playing field to independent and small chain hoteliers. To make this
happen, we entered into a licensing agreement with industry leaders and EzRez Software to develop dynamic
packaging solutions that can plug right into your existing website and work with your existing reservation
system. By developing this unique relationship and investing our financial resources up front, we
minimized the start up cost to our clients.
By working with iTravel Solutions you can regain that control with an easy to use air-inclusive
dynamic booking engine for your website. No longer are you at the mercy of 3rd party vendors marking up
your product and stealing your customer. No more do you need to watch the chain down the street offer a
service you can only dream of. No more will your guest be the airlines customer, after all the taxi
company doesn’t sell your rooms to their customers, why should the airline?
iTravel Solutions' strong history of working with and for the hotelier puts the provider at the beginning
and center of the dynamic packaging process, putting your unique needs first in servicing your customers.
In March of 2008, to better reflect the evolution of our technology and the diverse marketing solutions
now offered, we’ve changed or company name to iTravel Solutions. We now offer Dynamic Packaging Solutions
for Resorts, Spas, Luxury, Independent or Chain Hotels as well as for Event Management and Tour Operators.
We also offer Consulting and Dynamic Marketing Services to further customize your dynamic packaging sales
process to your specific needs and to come up with creative ways to sell more, dynamically.
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